If any or all of the wines that we send you are broken or spoiled, please notify us as soon as possible. We will organise the collection of, and refund for, either the whole case or just the affected bottles - whichever you decide, no questions asked.
We will reimburse the agreed amount once the bottles have been returned to our store at 12 Maclean St, Paraparaumu Beach.
Please see the 'Returns Policy' paragraph in our Terms and Conditions here for legal details.
We offer sale or return on wines for large functions (over 60 bottles) if agreed at the time of purchase. We have no limit on the amount of wines that can be returned, however they need to be returned to our warehouse within one month of the function and they need to be returned in a re-saleable condition (this is at our discretion), meaning no label damage etc.
Please note that the arrangements and cost for return of the wine to the store at 12 Maclean St, Paraparaumu Beach are solely the responsibility of the customer.
Refunds for sale or return wines will be made into your designated account within 7 working days of the wine being returned.
It is against the law for our delivery service to leave alcohol at an address with someone under the age of 18. Please ensure that someone over the age of 18 with ID will be available to take delivery at the requested time. Our delivery drivers will not leave alcohol with anyone suspected of being under the age of 18.
We do not provide our delivery service the authority to leave alcohol orders.